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FAQs



PROCESSING TIME: "When will my order ship?"

All orders are processed, verified, and shipped within 1-3 business days or sooner excluding weekends & Holidays Via USPS and we always send orders with a tracking to ease your mind about your purchase and its so easy to track!

We are not responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages. You may track your package using the supplied tracking number in your shipment confirmation email.

HOW MUCH IS SHIPPING?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

HOW LONG IS SHIPPING?
******All orders are processed, verified, and shipped within 1-3 business days.
Once your order has been shipped, the estimated time of arrival is:
US Orders:
1. USPS standard shipping 5-7 business days.
2. Priority 3-4 business days
3. Express mail 1-2 business days (Guaranteed within 2 business days).

International Orders:
1. USPS Priority international mail (7-21 business days)

HOW DO I TRACK MY ORDER?
When your order has shipped, we will send you a confirmation email that includes your tracking number so that you can follow the progress of your shipment. For international orders, Standard Airmail includes a customs form label number that can be used to locate your package, but is not an actual tracking number.*

No price adjustments on previous purchases.

What if my Package is Returned to Sender?
If an invalid address is provided to us, The Shipping Carrier will return the packages to our Office. You will automatically be Refunded and a new order will have to be placed. Initial Shipping cost are non refundable as the the Shipping Carriers do not reimburse us for returned to Sender packages.

Can I Cancel My Order?
Contact us right away! Generally once an order is made, we cannot guarantee that it can be cancelled. When the invoice is transmitted to our Warehouse we may not be able to cancel an order before it is prepared for shipment. Once the order is placed thorough our sytem and shipped it can not be cancelled.

We Greatly Appreciate Your Business S.E.S. Style Maven, thank you!
Shoe Empress Shoetique